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Emotional Intelligence (EI) has become a buzzword worldwide just like the buzzword – VUCA (Volatility, Uncertainty, Complexity & Ambiguity). So, what does EI mean in the workplace? First, “EQ refers to someone’s ability to perceive, understand and manage their own feelings and emotions” (Chgnell, 2018) and Emotional Intelligence expert – Daniel Goleman shared:


“The interest in emotional intelligence in the workplace stems from the widespread recognition that these abilities – self-awareness, self-management, empathy and social skills – separate the most successful workers and leaders from the average.  This is especially true in roles like the professions and higher level executives, where everyone is about as smart as everyone else, and how people manage themselves and their relationships gives the best and edge.” (Goleman, 2012).


Why is that important in Leadership?

A leader could be the most intelligent person in the room, but without a high EI score, this leader may fail to motivate employees. The presence of positive mood in leaders at work creates more effective and broader thought processes in certain types of decision-making abilities (George, 2000). Conversely, negative moods foster improved systematic information processing.


A leader with high-level emotional intelligence can navigate not just motivating and empowering employees, but also navigating complex and challenging decision making with the mastery of emotional response.


In other words, a leader must have the ability to process emotion to make sound decisions. It doesn’t mean that the leader will always be in a positive mood. It means that when a complicated issue erupts, that leader may have an adverse reaction that can aid them in making a good decision despite that negative reaction.


An example of where a leader may have a negative reaction would be to the presence of sexual harassment in their workplace. Having an angry response to the knowledge of its existence gives the leader the ability to focus and affect change.


With such a complex and high-risk decision-making need, a leader must effectively process that anger to make the best decision possible for the office as a whole.

4 Dimensions of EI

Based on rigorous studies, researches, experiments of Davies, Stankov and Roberts' (1998), Emotional Intelligence (EI) consists of 4 dimensions (Abilities) as follows: 

​So, these are the 4 skills you will be equipped to perform to lead with positive influence. We personally like the skill of using emotions to facilitate performance and we are giving away a toolkit for you to try out what it is all about the Ripple Effect of Emotions.  

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Being aware & understand your own emotions

Being aware & understand people's emotions

Using Emotions to facilitate Performance

Effective Regulations of your own emotions


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